Incident Response
Classification, response process, and notification procedures for security incidents.
CANON: FAIL CLOSED
Per Authority §1, ambiguous security state denies access. When in doubt, contain first, investigate second.
Severity Classification
| Severity | Response Time | Examples |
|---|---|---|
| P1 - Critical | 15 min | Data breach, system down, active attack |
| P2 - High | 1 hour | Partial outage, data exposure risk |
| P3 - Medium | 4 hours | Degraded service, failed backups |
| P4 - Low | 24 hours | Minor issues, policy violations |
Response Process
1
Detection- Automated monitoring alert
- User report
- Audit log anomaly
2
Triage- Classify severity
- Assign incident commander
- Create incident channel
3
Containment- Isolate affected systems
- Revoke compromised credentials
- Preserve evidence
4
Eradication- Remove threat
- Patch vulnerabilities
- Reset affected accounts
5
Recovery- Restore from backup
- Verify system integrity
- Resume operations
6
Post-Incident- Root cause analysis
- Update procedures
- Notify stakeholders
Notification Requirements
| Party | Timeline | Method |
|---|---|---|
| Internal Security Team | Immediate | PagerDuty / Slack |
| Management | Within 1 hour (P1/P2) | Email / Phone |
| Affected Shelters | Within 24 hours | Email + Dashboard notice |
| Data Protection Authority | Within 72 hours (if PII breach) | Formal notification |
| Affected Individuals | Within 72 hours (if high risk) | Email / Letter |
Evidence Preservation
Per Canon Doctrine 1 (Ledger Supremacy):
- All audit logs are immutable and preserved
- Snapshot affected systems before remediation
- Document all actions with timestamps and actors
- Chain of custody for forensic evidence
Contact Escalation
Security Team
security@pet360.app
24/7 On-Call
Privacy Officer
privacy@pet360.app
For PII incidents
Legal
legal@pet360.app
Regulatory response