Video Training Scripts
Scripted training videos for intake, daily care, adoption, and donations.
TRAINING TARGET
Core workflow proficiency in ≤10 minutes. Full proficiency in ≤1 hour. These scripts are designed to meet Canon HelpOS doctrine.
Getting Started
Login, dashboard overview, and navigation basics
Scene Outline:
- 1.Opening: Pet360 logo, tagline 'The Operating System for Shelter Excellence'
- 2.Login flow demonstration
- 3.Task dashboard walkthrough - 'Work comes to you'
- 4.Navigation: sidebar, search, quick actions
- 5.Closing: 'You're ready to start helping animals'
Animal Intake
Complete intake workflow from arrival to first care
Scene Outline:
- 1.New intake button location
- 2.Person identification (returning vs. new)
- 3.Animal enrollment form - minimal required fields
- 4.Photo capture and microchip scan
- 5.Housing assignment (lease pattern)
- 6.Medical protocol auto-trigger
- 7.Time-to-care KPI explanation
Daily Care Tasks
Feeding, medication, observations, and task completion
Scene Outline:
- 1.Task dashboard - prioritized by urgency
- 2.Completing a feeding task
- 3.Medication administration with verification
- 4.Logging observations (structured + notes)
- 5.Skipping tasks - reason required
- 6.Safety-critical tasks - cannot bypass
Adoption Workflow
Application to happy ending
Scene Outline:
- 1.Application review in queue
- 2.Applicant profile and history
- 3.Approval/denial with structured reasons
- 4.Contract generation and e-signature
- 5.Mobile checkout flow - adopter's phone
- 6.Donation nudge at emotional peak
- 7.Custody transfer and outcome finalization
Donations & Campaigns
Recording gifts, attribution, and receipts
Scene Outline:
- 1.Recording a walk-in donation
- 2.Attribution codes - 'How did you hear about us?'
- 3.Fund types: Unrestricted, Restricted, Animal-Specific
- 4.Receipt generation and re-issuance
- 5.Campaign dashboard for staff
- 6.Donor thank-you flow
Medical Records
Episode-based medical tracking
Scene Outline:
- 1.Medical timeline view
- 2.Creating a medical episode
- 3.Logging treatments and observations
- 4.Medication administration with lot tracking
- 5.Protocol-driven task generation
- 6.Controlled substance handling
Corrections & Fixes
How to fix mistakes the right way
Scene Outline:
- 1.Why we never delete - ledger supremacy
- 2.Correcting a donation amount
- 3.Issuing a corrected receipt
- 4.Voiding a transaction with reason
- 5.Override patterns and escalation
Offline Mode
Working without internet connection
Scene Outline:
- 1.Offline indicator in header
- 2.What works offline: data entry, tasks, observations
- 3.Sync indicator and pending changes
- 4.Conflict resolution - choose which version
- 5.Best practices for field operations
Production Guidelines
- • Screen recordings with cursor highlights
- • Voiceover narration (friendly, professional)
- • Callouts for important UI elements
- • No background music (accessibility)
- • Closed captions required
- • High contrast UI during recording
- • Describe visual elements in voiceover
- • Provide transcript download