Pet360 Internal Intelligence Layer

The Bible/Training/Video Scripts

Video Training Scripts

Scripted training videos for intake, daily care, adoption, and donations.

TRAINING TARGET

Core workflow proficiency in ≤10 minutes. Full proficiency in ≤1 hour. These scripts are designed to meet Canon HelpOS doctrine.

Module 1

Getting Started

3 min

Login, dashboard overview, and navigation basics

Scene Outline:

  1. 1.Opening: Pet360 logo, tagline 'The Operating System for Shelter Excellence'
  2. 2.Login flow demonstration
  3. 3.Task dashboard walkthrough - 'Work comes to you'
  4. 4.Navigation: sidebar, search, quick actions
  5. 5.Closing: 'You're ready to start helping animals'
Module 2

Animal Intake

5 min

Complete intake workflow from arrival to first care

Scene Outline:

  1. 1.New intake button location
  2. 2.Person identification (returning vs. new)
  3. 3.Animal enrollment form - minimal required fields
  4. 4.Photo capture and microchip scan
  5. 5.Housing assignment (lease pattern)
  6. 6.Medical protocol auto-trigger
  7. 7.Time-to-care KPI explanation
Module 3

Daily Care Tasks

4 min

Feeding, medication, observations, and task completion

Scene Outline:

  1. 1.Task dashboard - prioritized by urgency
  2. 2.Completing a feeding task
  3. 3.Medication administration with verification
  4. 4.Logging observations (structured + notes)
  5. 5.Skipping tasks - reason required
  6. 6.Safety-critical tasks - cannot bypass
Module 4

Adoption Workflow

6 min

Application to happy ending

Scene Outline:

  1. 1.Application review in queue
  2. 2.Applicant profile and history
  3. 3.Approval/denial with structured reasons
  4. 4.Contract generation and e-signature
  5. 5.Mobile checkout flow - adopter's phone
  6. 6.Donation nudge at emotional peak
  7. 7.Custody transfer and outcome finalization
Module 5

Donations & Campaigns

4 min

Recording gifts, attribution, and receipts

Scene Outline:

  1. 1.Recording a walk-in donation
  2. 2.Attribution codes - 'How did you hear about us?'
  3. 3.Fund types: Unrestricted, Restricted, Animal-Specific
  4. 4.Receipt generation and re-issuance
  5. 5.Campaign dashboard for staff
  6. 6.Donor thank-you flow
Module 6

Medical Records

5 min

Episode-based medical tracking

Scene Outline:

  1. 1.Medical timeline view
  2. 2.Creating a medical episode
  3. 3.Logging treatments and observations
  4. 4.Medication administration with lot tracking
  5. 5.Protocol-driven task generation
  6. 6.Controlled substance handling
Module 7

Corrections & Fixes

3 min

How to fix mistakes the right way

Scene Outline:

  1. 1.Why we never delete - ledger supremacy
  2. 2.Correcting a donation amount
  3. 3.Issuing a corrected receipt
  4. 4.Voiding a transaction with reason
  5. 5.Override patterns and escalation
Module 8

Offline Mode

3 min

Working without internet connection

Scene Outline:

  1. 1.Offline indicator in header
  2. 2.What works offline: data entry, tasks, observations
  3. 3.Sync indicator and pending changes
  4. 4.Conflict resolution - choose which version
  5. 5.Best practices for field operations

Production Guidelines

Video Style
  • • Screen recordings with cursor highlights
  • • Voiceover narration (friendly, professional)
  • • Callouts for important UI elements
  • • No background music (accessibility)
Accessibility
  • • Closed captions required
  • • High contrast UI during recording
  • • Describe visual elements in voiceover
  • • Provide transcript download